Kraf Ezee Enterprise do not accept returns of goods/products except if the products are not usable due to manufacturing fault. Return is not applicable to machineries including sewing machine, embroidery machines, electrical cutters etc. Faulty machines can be repaired or serviced by sending the machines to Kraf Ezee physical store in the address below. Standard 1 year manufacturers warranty cover all sewing machines.
For products with manufacturing defects (exclusive of the items mentioned above), any returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will be NO refund. Kraf Ezee Enterprise MUST be informed of defective product via email or SMS/whatsapp within 1 weeks of goods received or else NO refund will be given or NO exchange will be provided. Kraf Ezee Enterprise will not be responsible if your shipment is lost during the return transit. Kraf Ezee Enterprise will not bear the cost of product returns. Once we have checked and confirm the goods/products, customer will receive their refund within 14 days after the confirmation.
For Order Cancellation and Refunds
- Kraf Ezee retain the right to impose a penalty of RM10 processing fee if the the cancellation or refund arises from customer mistakes such as wrong address or wrong item ordered by customer. All refunds will not include postage charges paid earlier.
- If the mistake is done by Kraf Ezee, NO penalty charge will be imposed for refunds. Refunds will be done fully by Kraf Ezee in this case.
Please return your purchase to the following address:
Kraf Ezee Enterprise
No 30 Jalan PB3 Seksyen 9
Bandar Baru Bangi, 43650 Selangor
Kraf Ezee Enterprise retains the right for final say in refund or exchange of products.
Please contact us at firstname.lastname@example.org or 0129289727 / 03-89129134 if you have any questions or doubts.